The business of service

Tata Kisan Sansar | Khet Se | Call centres

With years of expertise in the agri-business space, Tata Chemicals has extended its business operations into the services sector in India.

Tata Kisan Sansar
Tata Kisan Sansar outlets form a network of franchised retail outlets in the Indian states of Uttar Pradesh, Uttaranchal, Punjab, Haryana, Jharkhand, West Bengal and Bihar. The network of agri-service centers, serve an area of around 22,000 villages, with access to over 3.5 million farmers.

The centres are one-stop resource centres – they stock seeds, pesticides and fertilisers, lease out farm equipment and implements, and provide services such as soil testing and mapping, fertiliser mapping, credit finance, crop insurance, etc.

Khet Se
Tata Chemicals, through its new business venture Khet-Se Agriproduce India, has set up state-of-the-art facilities for fresh fruit and vegetables sourcing, packaging and distribution. The first centre has already opened in Punjab; the next will come up in Maharashtra. Khet-Se will source fruits and vegetables for the fruit and vegetable retailer through its conveniently located wholesale stores.

The organisation will cater to customers such as small retailers, organised retailers, and the institutional segments comprising of hotels, restaurants and caterers. Khet-Se offers hygienically handled, high quality produce, which is delivered absolutely fresh to its customers viz, Bharti Wal-Mart India Pvt Limited
Spencers, Namdhari Fresh Limited.

Call centres
Tata Chemicals has set up business process outsourcing (BPO) centres in Mithapur, Gujarat and Babrala, Uttar Pradesh. These centres are unique in the sense that they are based in rural India, and thus provide employment and self-sustaining community development opportunities to the communities of these areas.

The centres, called Uday, are an initiative of the Tata Chemicals Society for Rural Development (TCSRD), a community initiative arm of TCL. In areas where job opportunities were close to zero,Uday, the company's rural BPO, along with SerWizSol at Mithapur and Babrala has been providing job opportunities to 206 rural youth and has brought sunshine in their life.